SIN (SOLUS Identification Number) is an eight-letter code that is required for the use of SMS statement. Without SIN the SMS statement service can´t be used. SIN is used to identify the client and allows him to check debts listed in the Register FO.
Do not disclose your personal SIN to other people! We recomend to treat your SIN as for example the PIN of your credit card. If your SIN was compromised you should block it immediately.
You do not, but given the fact that the SIN code is used to identify you and allows you to verify the current status of liabilities denominated about you in the Register FO, we recommend to behave to your SIN code, like for example a PIN for debit card and therefore we do not recommend using other than your own phone number.
Once manage to connect an incoming payment with your request for SIN code, customer service calls on your number from a request and within a short monitored call verify your identity.
If you miss the verification call we send you a message with a request about call back. We will wait 10 days and then your request for SIN code will be cancel.
Yes, you can, but your number must be enabled for Premium SMS (your mobile operator allows premium SMS).
SMS with SIN code after the ordering via the Electronic application for SMS distribution is classic SMS, while SMS statement operates on the basis of Premium SMS.
If you recieve SMS with SIN code on your mobile phone number, from which you then try to send request for SMS statement and answer didn’t arrive, then it maybe a case when you don’t have allowed service of Premium SMS from your mobile operator.
The state may occure in the following situations:
1) You have sent application but you don’t send the payment yet or you filled payment order wrong and payment wasn’t paired. Application is waiting in the system to incoming payment for 10 days. Then the payment is canceled. To verify that the payment order has arrived, please
contact customer service.
2) You have sent an application and payment correctly but phone verification of your identity failed. For each recieved and paid application, customer service verifies the identity of the applicant through short phone call. If phone call failed then the customer service send SMS message with a request for a call back.
If the monitored verification phone call is unsuccessful the application will not be processed.